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[Freshdesk] Surface "sync existing knowledge base" as its own section, not buried under "See all" #525

Description

@mattsmith-fin

Platform: Standalone for Fresh(desk/chat)
Type: Improvement (discoverability / UX)
Owning team: Knowledge

Context
When setting up Fin on Freshdesk, customers can sync their existing Freshdesk
knowledge-base articles as a content source for Fin. Today this is only reachable
inside the "See all" section, so customers setting Fin up for the first time don't
realise it exists.

Current behaviour

  • Syncing existing Freshdesk KB pages is listed under "See all", alongside every
    other content source.
  • It is not discoverable during first-time setup.

Expected behaviour

  • "Sync your existing Freshdesk knowledge base" appears as its own dedicated
    section at the start of the content-source step, above "See all".
  • It reads as a primary, recommended setup action.

Acceptance criteria

  • A dedicated Freshdesk KB-sync section renders at the top of the content-sources step.
  • Includes the historic conversation sync and live knowledgebase sync
  • The capability is no longer reachable only via "See all".
  • Copy makes clear these are the customer's existing Freshdesk KB pages.
  • Remove the Zendesk logo on see all, use Fresh logos in new section
Image

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