Platform: Standalone for Fresh(desk/chat)
Type: Improvement (discoverability / UX)
Owning team: Knowledge
Context
When setting up Fin on Freshdesk, customers can sync their existing Freshdesk
knowledge-base articles as a content source for Fin. Today this is only reachable
inside the "See all" section, so customers setting Fin up for the first time don't
realise it exists.
Current behaviour
- Syncing existing Freshdesk KB pages is listed under "See all", alongside every
other content source.
- It is not discoverable during first-time setup.
Expected behaviour
- "Sync your existing Freshdesk knowledge base" appears as its own dedicated
section at the start of the content-source step, above "See all".
- It reads as a primary, recommended setup action.
Acceptance criteria

Platform: Standalone for Fresh(desk/chat)
Type: Improvement (discoverability / UX)
Owning team: Knowledge
Context
When setting up Fin on Freshdesk, customers can sync their existing Freshdesk
knowledge-base articles as a content source for Fin. Today this is only reachable
inside the "See all" section, so customers setting Fin up for the first time don't
realise it exists.
Current behaviour
other content source.
Expected behaviour
section at the start of the content-source step, above "See all".
Acceptance criteria