AI-powered support ticket operations platform with role-based dashboards, async AI analysis, SLA tracking, and agent assistance.
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Mar 30, 2026 - JavaScript
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support-ops
Here are 8 public repositories matching this topic...
AI ticket triage classifier with an eval harness — severity/routing taxonomy for multifamily IoT support, scored against a labeled dataset with a confusion matrix and confusable-pattern audit.
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Jul 4, 2026 - Python
Frontend support operations dashboard with AI triage and SLA workflow UI
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Jun 10, 2026 - JavaScript
AI-powered customer service workstation for queue triage, reply recommendation, risk detection, and human handoff
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May 15, 2026 - JavaScript
A small, reusable eval framework for scoring AI classifiers: blind classification via Claude Code, confusion matrices, ordinal miss-direction, confusable-pattern trap audits.
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Jul 11, 2026 - Python
Human-in-the-loop AI support triage workflow with staged execution, approval gates, markdown export, Slack dry-run/live dispatch, Supabase persistence, and real/fallback inference.
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Jun 29, 2026 - TypeScript
A real-time, AI-native support operations platform featuring automated ticket triage, intelligent response drafting via Google Gemini, and a live-updating workspace built with Next.js and Convex.
typescript realtime monorepo convex tailwind-css ai-automation google-gemini nextjs-15 better-auth support-ops
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Apr 18, 2026 - TypeScript
Backend service for automated support ticket triage, confidence-based routing, and audit logging
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Apr 4, 2026 - Python
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